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IBM PIM Support Engineer
- Charlotte, NC
Jun-16-2017
Experience level :
Manager
Years of Experience :
11-15 Yrs
Duration :
1 Year
Education :
Bachelors
Interview :
Phone only
Salary/Rate :
$ DOE Hourly 1099/C2C
Direct Requirement :
Yes
Job Openings :
1
Travel Required :
Telecommute :
No
Security Clearance :
No
Expenses Paid :
No
Work Status:
USCitizen
GreenCard
EAD
TNPermitHolder
H1BVisa
Position Type :
ContractCTC
Contract1099
ContractW2
Job Description: Search Highlights
IBM PIM - Master data management system for Item and Supplier Data
  • Excellent troubleshooting skills, problem solving and analytical skills in all the technologies listed above
  • Previous Customer Support role, or Customer facing experience
  • Ability to manage escalated technical situations & develop action plans
  • Knowledge of the concepts of Master data management, inventory, and had worked with external vendors.
  • Ability to demonstrate strong leadership and to manage and resolve conflicts.
  • Strong organizational skills, communication skills, ability to understand and explain/write issues to customers/colleagues and users from both a technical and a business functional point of view.
  • Excellent troubleshooting skills, problem solving and analytical skills
  • Self-motivated - ability to work productively and stay on task with minimal supervision
  • Business Knowledge: Retail merchandising experience is a must.
  • Should have ITIL framework knowledge

Roles & Responsibilities
Incident Management
  • Weekday support for handling production break fixes and recover issues within a defined Service level
  • Weekend support for critical L2 tickets
  • Coordinate and Communicate between and among Client  and/or Third party contractor teams to resolve tickets and restore services

Problem/Change Planning & Management
  • Analyze and review the incident inflow and plan for code fixes/permanent fixes for issues that are reoccurring by creating problems
  • Work with the clients to determine change implementation windows and coordinate with business/technical team to successfully plan & implement the change

Platform Management (Transition, Keep the lights on, Reporting& Metrics)
  • Managing the transition of new applications  into the team by coordinating with the development team attend Reviews/Meetings, ensuring the new application fits the health required for support take over
  • Weekly/regular trend analysis to ensure that the application/platform is healthy and take actions as needed
  • Support during DR activities (Test Documentation and Smoke Testing)Provide testing / verification support during OS upgrades, patch installation on any third party software
  • Shift left to help desk / Documentation of knowledge articles/ root cause analysis of critical issues

Contact Details:
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